Operational efficiency ratios

Annual Report 2017 > Results 2017 > Operational efficiency ratios
Reference Areas:
Health
Investments
Banking
Best Pratices in PZU

Operating efficiency ratios of the PZU Group20172016201520142013
      
1Gross claims and benefits ratio (simple)
(gross claims /gross written premium) x 100%
67,3%63,7%66,9%69,5%67,9%
2Net claims and benefits ratio
(net claims paid and benefits/net earned premium) × 100%
70,0%68,4%68,2%70,3%68,7%
3Operating expense ratio in the insurance segments
(insurance activity expenses/net earned premium) x 100%
21,1%22,5%23,3%22,2%20,5%
4Acquisition expense ratio in the insurance segments
(acquisition expenses/net earned premium) x 100%
14,0%14,3%14,1%13,4%12,3%
5Administrative expenses ratio in insurance segments
(administrative expenses/net earned premium) x 100%
7,2%8,3%9,2%8,8%8,1%
6Combined ratio in non-life insurance
(net claims and benefits + insurance activity expenses)/net earned premium) x 100%
89,6%94,9%94,5%95,7%87,8%
7Operating profit margin in life insurance
(operating profit/gross written premium) x 100%
19,3%25,3%22,3%24,4%22,3%
8Costs / Income Ratio - banking activity47,7%44,4%---

* after taking into account reinsurance commissions received

 
Basic performance ratios of the PZU Group20172016201520142013
      
Return on equity (ROE) – attributable to the parent company
(annualized net profit/ average equity) x 100%
21,1%14,9%18,0%22,6%24,1%
Return on equity (ROE) – consolidated
(annualized net profit/average equity) x 100%
15,5%14,7%16,6%22,6%24,1%
Return on assets (ROA)
(annualized net profit/average assets) x 100%
1,9%2,1%2,7%4,6%5,6%
  

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