- Results 2017
- Results 2017
- Financial Results
- Major factors contributing to the consolidated financial result
- PZU Group’s income
- PZU Group’s claims paid and technical provisions
- PZU Group’s acquisition and administrative expenses
- PZU Group’s asset and liability structure
- Contribution made by the market segments to the consolidated result
- Issuer’s financial results – PZU (Polish GAAP)
- Statement of profit and loss
- Statement of comprehensive income
- Statement of financial position
- Consolidated statement of changes in equity
- Cash flow statement
- Supplementary information and notes
- 1. Introduction
- 2. Composition of PZU Group
- 3. Shareholder structure
- 4. Composition of the Management Board, Supervisory Board and PZU Group Directors
- 5. Key accounting policies, key estimates and judgments
- 5.1 Changes in accounting policies and estimates, errors from previous years
- 5.2 Amendments to the applied IFRS
- 5.3 Explanation of differences between the 2016 annual consolidated financial statements and these consolidated financial statements
- 5.4 Consolidation rules
- 5.5 Measurement of transactions and balances denominated in foreign currencies and FX rates used
- 5.6 Purchase method
- 5.7 Classification of insurance contracts in accordance with IFRS 4
- 6. Segment reporting
- 7. Risk management
- 8. Capital management
- 9. Fair value
- 10. Gross written premiums
- 11. Revenue from commissions and fees
- 12. Net investment income
- 13. Net result on realization and impairment losses on investments
- 14. Net movement in fair value of assets and liabilities measured at fair value
- 15. Other operating income
- 16. Claims, benefits and movement in technical provisions
- 17. Fee and commission expense
- 18. Interest expense
- 19. Acquisition expenses
- 20. Administrative expenses
- 21. Employee expenses
- 22. Other operating expenses
- 23. Income tax
- 24. Earnings per share
- 25. Income tax in other comprehensive income
- 26. Goodwill
- 27. Intangible assets
- 28. Other assets
- 29. Deferred acquisition costs
- 30. Property, plant and equipment
- 31. Investment property
- 32. Entities measured by the equity method
- 33. Financial assets
- 34. Receivables
- 35. Cash and cash equivalents
- 36. Assets held for sale
- 37. Issued share capital and other capital attributable to equity holders of the parent
- 38. Technical provisions
- 39. Provisions for employee benefits
- 40. Other provisions
- 41. Deferred tax
- 42. Financial liabilities
- 43. Other liabilities
- 44. Leasing
- 45. Assets securing receivables, liabilities and contingent liabilities
- 46. Contingent assets and liabilities
- 47. Disputes
- 47.1 Resolutions of the Ordinary Shareholder Meeting of PZU to distribute the profit earned in the financial year 2006
- 47.2 Proceedings conducted by the President of the Office of Competition and Consumer Protection against PZU
- 47.3 Proceedings conducted by the President of the Office of Competition and Consumer Protection against PZU Życie
- 47.4 Notification of PZU’s claim to the bankruptcy estate of companies of the PBG Group
- 47.5 Proceedings against Pekao for annulment and possibly repealing resolutions adopted by Pekao’s Shareholder Meeting
- 47.6 Lawsuit against Pekao and Centralny Dom Maklerski Pekao SA
- 48. Related party transactions
- 48.1 Compensation of Management Board members, senior managers and members of supervisory bodies of PZU Group
- 48.2 Related party transactions concluded by PZU or subsidiaries on terms other than based on the arm’s length principle
- 48.3 Other related party transactions
- 48.4 Presentation of transactions with State Treasury’s related parties
- 49. Headcount
- 50. Other information
- 50.1 Audit fee payable to the audit firm auditing the financial statements
- 50.2 Management of Pekao Pension Funds
- 50.3 Headcount restructuring
- 50.4 Alior Bank’s Second Public Bond Issue Program
- 50.5 Inspections in PZU by the KNF Office
- 50.6 Situation in Ukraine
- 50.7 Tax Group Agreement
- 50.8 Subsequent events
- Results by segments
- Non-recurring events
- Operational efficiency ratios
- Consolidated profit and loss account statement (2013-2017)
- Assets and liabilities (2013-2017)
- Business
- Business
- Brief description of the PZU Group
- Operating model
- Group’s condition
- Structure of the PZU Group
- Non-life insurance (PZU, LINK4 and TUW PZUW)
- Life insurance (PZU Życie)
- Banking (Bank Pekao, Alior Bank)
- Mutual funds (TFI PZU)
- International operations
- Medical services (Health Area)
- Pension funds (PTE PZU)
- Other operating areas
- Responsible products
- Cooperation with suppliers
- Counteracting crime
- Personal data protection
- Employees
- Socially-minded activities
- Environmental impact
- Market
- Market
- Main trends in the Polish economy
- Situation on the financial markets
- Regulations pertaining to the insurance market and the financial markets in Poland
- External environment in the Baltic States and Ukraine
- Macroeconomic factors that can affect the operations of the Polish insurance sector and the PZU Group’s activities in 2018
- Strategy
- Strategy
- Recap of Group Strategy “The New PZU – More Than Insurance”
- New operating model
- Main business objectives
- Strategy operationalization
- CSR ambitions
- Support for strategy implementation
- PZU Group’s policies
- Pursuit of key projects and initiatives in 2017
- Selected measures of the PZU Group Strategy “PZU 2020”
- Equities and bonds
- Equities and bonds
- PZU on the capital and debt markets
- Equity and bond market
- PZU’s share price
- Debt financing
- Banking sector on the Warsaw Stock Exchange
- PZU’s investor relations
- Analysts’ recommendations regarding PZU stock
- PZU Group’s Capital and Dividend Policy
- Rating
- Calendar of major corporate events in 2018
- Corporate Governance
- Corporate Governance
- Corporate governance principles applied by PZU
- Application of Best Practices of WSE Listed Companies
- Application of Corporate Governance Rules for Regulated Institutions
- System of control in the process of preparing financial statements
- An auditing company that audits financial statements
- Share capital and PZU shareholders; shares owned by members of its governing bodies
- PZU’s Articles of Association
- Shareholder Meeting, Supervisory Board and Management Board
- Compensation of the members of governing bodies
- Diversity policy applied to the issuer’s administrative, managing and supervising bodies
- Counteracting corruption
- Other
- Risk
- Risk
- Objective of risk management
- Risk management system
- Risk appetite
- Risk management process
- PZU Group’s risk profile
- Social risks
- Environmental risks
- Employee risks
- Risks related to respect for human rights
- Risks related to counteracting corruption
- Sensitivity to risk
- Reinsurance operations
- Capital management
17. Fee and commission expense
Annual Report 2017 > Results 2017 > Supplementary information and notes > 17. Fee and commission expense
Reference Areas:
Health
Investments
Banking
Best Pratices in PZU
| Fee and commission expense | 1 January – 31 December 2017 | 1 January – 31 December 2016 (restated) |
| Costs of card and ATM transactions, including card issue costs | 286 | 84 |
| Commissions on acquisition of banking clients | 43 | 35 |
| Fees for the provision of ATMs | 38 | 22 |
| Costs of awards to banking clients | 20 | 24 |
| Costs of bank transfers and remittances | 30 | 18 |
| Additional services attached to banking products | 26 | 26 |
| Brokerage fees | 11 | 4 |
| Costs of administration of bank accounts | 3 | - |
| Costs of banknote operations | 10 | 2 |
| Fiduciary activity expenses | 12 | 1 |
| Other commission | 78 | 57 |
| Total fee and commission expense | 557 | 273 |
Share on:
- Results 2017
- Results 2017
- Financial Results
- Statement of profit and loss
- Statement of comprehensive income
- Statement of financial position
- Consolidated statement of changes in equity
- Cash flow statement
- Supplementary information and notes
- Results by segments
- Non-recurring events
- Operational efficiency ratios
- Consolidated profit and loss account statement (2013-2017)
- Assets and liabilities (2013-2017)
- Business
- Market
- Market
- Main trends in the Polish economy
- Situation on the financial markets
- Regulations pertaining to the insurance market and the financial markets in Poland
- External environment in the Baltic States and Ukraine
- Macroeconomic factors that can affect the operations of the Polish insurance sector and the PZU Group’s activities in 2018
- Strategy
- Strategy
- Recap of Group Strategy “The New PZU – More Than Insurance”
- New operating model
- Main business objectives
- Strategy operationalization
- CSR ambitions
- Support for strategy implementation
- PZU Group’s policies
- Pursuit of key projects and initiatives in 2017
- Selected measures of the PZU Group Strategy “PZU 2020”
- Equities and bonds
- Equities and bonds
- PZU on the capital and debt markets
- Equity and bond market
- PZU’s share price
- Debt financing
- Banking sector on the Warsaw Stock Exchange
- PZU’s investor relations
- Analysts’ recommendations regarding PZU stock
- PZU Group’s Capital and Dividend Policy
- Rating
- Calendar of major corporate events in 2018
- Corporate Governance
- Corporate Governance
- Corporate governance principles applied by PZU
- Application of Best Practices of WSE Listed Companies
- Application of Corporate Governance Rules for Regulated Institutions
- System of control in the process of preparing financial statements
- An auditing company that audits financial statements
- Share capital and PZU shareholders; shares owned by members of its governing bodies
- PZU’s Articles of Association
- Shareholder Meeting, Supervisory Board and Management Board
- Compensation of the members of governing bodies
- Diversity policy applied to the issuer’s administrative, managing and supervising bodies
- Counteracting corruption
- Other
- Risk
- Risk
- Objective of risk management
- Risk management system
- Risk appetite
- Risk management process
- PZU Group’s risk profile
- Social risks
- Environmental risks
- Employee risks
- Risks related to respect for human rights
- Risks related to counteracting corruption
- Sensitivity to risk
- Reinsurance operations
- Capital management
Investor Relations Team
e-mail: IR@pzu.pl
Piotr Wiśniewski, Head of IR, tel. +48 (22) 582 26 23
Aleksandra Jakima-Moskwa, tel. +48 (22) 582 26 17
Piotr Wąsiewicz, tel. +48 (22) 582 41 95